Sr Cloud Delivery Manager
Job Description
Would you like to be part of a team focused on increasing adoption of Amazon Web Services (AWS). Do you have the business savvy and the technical background necessary to help establish Viana Chem as a key AWS Consulting & Support Partner?
As an AWS Senior Cloud Delivery Manager you will have the exciting opportunity to help drive the growth and shape the future of an emerging technology. You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success.
Technical Requirements
- Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting.
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
- Work with the customers on operational and tactical issues such as establishing change black-out dates, following up with customers to drive adoption of security and patch compliance best practices.
- Be involved in the change management process of the customer’s environment to ensure success and service uptime.
- Work with application owners to develop and standardize test, upgrade, and release management processes.
- Engage with Director and C-Level executives to understand business needs.
- Go “toe to toe” with customer technical stakeholders on most issues, and use your judgement when to pull in the heavyweight engineers/architects as necessary.
- Be the voice of the customer and work with internal AWS resources to ensure that the customer’s SLA’s are met. Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
- Champion and advocate for customer requirements within AWS (e.g. feature requests).
- Be available outside of business hours to help coordinate handling of urgent issues as needed.
- Be mobile and travel to client locations as needed.
Qualifications
- 3 years of experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).
- 3 years of experience delivering, designing, and supporting infrastructure services/solutions for distributed systems, virtualization and/or cloud.
- Experience and working knowledge of protocols (HTTP, DNS and TCP/IP) and cloud service offerings (AWS).
- Experience with virtualization technologies (Hypervisors, VMware, Xen).
Preferred Qualifications
- Excellent written and oral English communication skills to successfully engage with customers and colleagues. This role will require the creation of content such as whitepapers, presentations, project plans and other written deliverables.
- Well-honed troubleshooting skills at various levels of complexity.
- Experience in Service Level Reviews, Reporting and Management.